How can we help?

Anyone 18 or over with an iPhone, everywhere in Canada except Quebec for now. Arch is in beta, so it’s free to try while we finish it.

With Apple. There’s no password to make, and you can choose to hide your email address from us when you sign in.

Because Arch is only for adults, and asking first means nobody under 18 fills in a whole profile before finding out. Your age is shown on your profile. Your date of birth never is.

Not yet. Arch is only available in Canada outside Quebec for now. We’d like to change that.

Every morning at 9am Eastern, which is 6am in Vancouver. Everyone’s arrive at once.

Not necessarily. When you finish your profile, Arch looks for people whose five aren’t full yet that day, so your first introductions can arrive within minutes. If there’s nobody yet, your first five arrive at nine.

Arch only introduces people who fit both ways: answers, who you’re each looking for, and age and distance. Where there are fewer people, or your settings are narrow, there are fewer who fit. Widening your age range or distance in You → Settings helps. Nothing is broken; Arch keeps looking every morning.

Yes, until nine the next morning. That’s when they leave your five and someone new takes the spot. They’re never told either way.

You have ten conversations open (fifteen with Premium). Arch holds new matches until you leave one, so the people you’re talking to get your attention. Leave a conversation you’re not going to answer and they come straight back.

Your first message to someone. They choose whether to answer, and if they do, it becomes a conversation. There’s no matching step before it.

No. Arch has no read receipts, no “seen” and no online status.

It ends for both of you. From their side, leaving looks exactly the same as blocking or deleting your account.

When someone writes to you, and that’s all. You can turn them off in your iPhone’s Settings.

In the app: You → Settings → Pause my profile. Nobody new arrives, and you’re not in anyone else’s list. Your conversations carry on, and the people already in your five stay.

You → Settings → Your answers. You can change them once a month, or any time with Premium.

You → Settings → Download your data.

You → Settings → Delete your account. It happens straight away. The Privacy Policy says exactly what is removed, and the little that is kept.

Eight people every morning instead of five, up to fifteen conversations at once, choosing your location, and changing your answers whenever you like. More about Premium.

Premium is managed by Apple. On your iPhone: Settings → your name → Subscriptions → Arch. Cancel at least 24 hours before it renews to avoid the next charge.

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

In the app, open Premium and tap Restore purchases. If that doesn’t fix it, write to us with the date you bought it.